Hello! We look forward to having you stay with us!
Upon arrival please come to the Casa Cenote restaurant and have a welcome drink to get your stay started as we hand over your room keys and show you to your room. If you arrive before check in time we can hold onto your luggage as you soak in the sun and have food/drinks.
We have a hands off approach unless you need something, then of course we are here to help. Please enjoy complimentary kayak and snorkeling rentals and if you would like to book a fishing or scuba trip please let us know as we have that available on property so you don't have to go far.
We look forward to having you enjoy our slice of paradise!
The closest airport is Cancun International Airport (CUN), from there you can get a Taxi (most expensive), Rent a car, get a shuttle (Canada Transfers),or take the bus (ADO)(cheapest option) to playa and a taxi or shuttle from there.
We are located approximately 75 minutes from Cancun, and 8km from Xel-Ha. If you need more specific instructions, please feel free to call management.
Check In: 3pm
Please go to Casa Cenote Restaurant on premise for check in and you can receive your key and be escorted to your room.
Check Out: 12pm
When you are ready to check out, please go to Casa Cenote, to check out and drop off your key, as well as paid of any consumption you may have charged to your room.
Leaving the airport, take the exit to the right towards Playa Del Carmen, Tulum, HWY 307, which is a direct highway to the coast. (Around Playa Del Carmen please watch your speed).
We are located about 45 min South of Playa Del Carmen, 8 km South of Xel-Ha, there are multiple highway signs that say Casa Cenote, and if you get to the town of Tulum, you've gone too far.
If you plan to adventure around the area, a car is recommended. If you plan to lay low a car is not necessary and for the occasional trip you can take a taxi. There is a Combi, about 2km walk from our property which is a local shuttle to take you to places for a cheap rate.